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NRF CUSTOMER SERVICE EXAM STUDY GUIDE WITH QUESTIONS AND 100% VERIFIED CORRECT ANSWERS/GRADED A+

NRF CUSTOMER SERVICE EXAM STUDY  GUIDE WITH QUESTIONS AND 100%  VERIFIED CORRECT ANSWERS/GRADED  A+

A good reason for creating an opening for discussion is to:
• Break down the customer's sales resistance
• Convince the customer how much you know about the product
• Get to know what the customer wants - Answer Get to know what the
customer wants
Which of the following are appropriate reasons for following up with a
customer?
• You are curious whether a gift your customer purchased was well
received
• You finally located an item the customer asked for a while back
• You want to know why a customer did not make it in for a special sale
• You haven't seen the customer in a long time and are wondering if she is
shopping somewhere else now - Answer You finally located an item the
customer asked for a while back

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