This is intended for the course: International Business and Supply Chain Marketing aka IBSCM at the University of Groningen.
The document contains summaries of the following articles:
1. Customer Value and Value Propositions -fundamentals- – Jean-Pierre Thomassen (2019)
2. How Business Customers Judge Solutions: Solution Quality and Value in Use – MacDonald, Kleinaltenkamp and Wilson (2016)
3. When it pays to have a friend on the inside: contingent effects of buyer advocacy on B2B suppliers – Lawrence, Crecelius, Scheer and Lam (2019)
4. Customer Value Models -a description- – Jean-Pierre Thomassen (2020)
5. Brand awareness in business markets: When is it related to firm performance? – Homburg, Klarmann and Schmitt (2010)
6. Design and Governance of Multichannel Sales Systems: Financial Performance Consequences in Business-to-Business Markets – Homburg, Vomberg and Muehlhaeuser (2020)
7. The Role of Value-Informed Pricing in Market-Oriented Product Innovation Management – Ingenbleek, Frambach and Verhallen (2010)
8. Value of the Customer -fundamentals- – Jean-Pierre Thomassen (2019)
9. Reaching the breaking point: a dynamic process theory of business-to-business customer defection – Hollmann, Burke Jarvis and Bitner (2015)
10. Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis – Palmatier, Dant, Grewal and Evans (2006)
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