This bundle includes all theory for the Progress Test for semester 2. You can find summaries of Guest Experience Management, Human Capital and Business Innovation. This bundle also includes some summaries from Professional Leadership and ICC.
7 documents
|97 pages
A summary of the Ebook Operations Management in the Service Sector written by Joyce Walstra. The summary includes chapters 1, 2, 3, 6, and 9, which is also the theory for the Progress Test.
Breda University of Applied Sciences / Leisure & Events Management / Guest Experience Management Operations Management in the Service SectorA summary of Peter Wijngaarden's book Guest Experience Management. The summary teaches you about the Guest Experience Model and gives you insight into how to improve the guest experience. It is also part of the theory for the Progress Test.
Breda University of Applied Sciences / Leisure & Events Management / Guest Experience Management Guest Experience ModelThis is a summary of all chapters covered in the Progress test for year 1 and 2. It shows several creative techniques, which can be used during a brainstorm or to create a concept, for example.
Breda University of Applied Sciences / Leisure & Events Management / Creativity in BusinessA summary of the book Organisational Behaviour by Gert Alblas and Ella Wijsman. All chapters for the Progress Test are covered in this summary, which are chapters 1, 2, 5 and 6.
Breda University of Applied Sciences / Leisure & Events Management / Human Capital Organisational BehaviourAll chapters for the Progress Test are covered in this summary of Intercultural Sensitivity written by Nunez. This includes chapters 1 until 4, which explain a short introduction to culture, Hall's key concepts to cultural differences, Kluckhohn's variations i...
Breda University of Applied Sciences / Leisure & Events Management / Intercultural Communication (ICC) Intercultural SensitivityA summary of all chapters you must know for the Progress Test in Semester 2. It includes chapters 1, 2, 3 and 5. This summary is helpful to grow towards a professional (in the leisure industry) and gives you the first push to creating a professional attitude.
Breda University of Applied Sciences / Leisure & Events Management / Professional Leadership The 7 habits of highly effective peopleA summary of the book Business Model Generation by Alexander Osterwalder & Yves Pigneur. All necessary theory for the Progress Test is covered in the summary. The summary is also useful when creating a Business Model Canvas for several assignments throughout t...
Breda University of Applied Sciences / Leisure & Events Management / Business Innovation Business Model Generation