Frequently Asked Questions

Knoowy

• What is Knoowy?

  Knoowy is an online platform where students help each other with their studies. At Knoowy, one can sell and buy homemade documents from other students, or you can offer services where you help other students with specific study problems.

• For whom is Knoowy?

  Knoowy is especially developed for students. In fact, at Knoowy you will find two types of users; Students who offer lecture notes and study services, and students who are looking to buy documents or receive help with their studies. Or maybe ofcourse a combination of both.

Pay out

• How can I cash out?

  To receive the earnings from your sales or services provided on Knoowy, you need a valid IBAN number that must be verified. Additionally, you may need to confirm your identity after some time. After confirmation, you will automatically receive the earnings in your account.

• When do I get paid?

  Payments are made every two weeks and can be tracked on the payment page.

Knoowy Premium

• How do I cancel my Premium account?

  Cancelling your Premium account is not possible. Upgrading to a Premium account is a one-time purchase that will give you a lifetime Knoowy premium membership. So you don't have to cancel your Premium subscription.

• How can I upgrade my account?

  You can upgrade your account in several ways. This can be done, for example, directly during the purchase of a document. You can pay with iDeal, Bancontact and all major credit cards.

• Can I get a refund?

  Once you have paid for a Knoowy Premium account, you cannot reclaim this money.

• Is Knoowy Premium a subscription?

  Knoowy Premium is not a subscription. You have no recurring costs. Premium is a one-time purchase where you can continue to use the benefits of Knoowy Premium forever.

• Any new Premium features coming?

  Yes, we are constantly working on new features to make life easier for students. This also includes features for Premium users. If you take a Premium account now, you can continue to use all those new functions in the future. If you have ideas for new functions, please let us know via the contact page.

• How much does a Premium account cost?

  The price of a Premium account depends on when you purchase Premium. As new features are added to the Premium membership, the price may increase. There are no hidden costs. The current price can be found on the website. What is important to know is that you purchase Premium once. This way you have the benefits of Premium now and in the future, even when new functions are added to Knoowy Premium.

Accounts

• Wat does a knoowy account cost?

  You may sign up with Knoowy for free. Only when you decide to buy a document or receive help from a tutor you need to pay the associated costs.

• How do I delete my account?

  Do you want to delete your account at Knoowy? You can arrange this by clicking on "delete account" in profile settings.

• What is my account information used for?

  Your account information is used confidentially. For more information, see our Privacy policy.

Safety

• Why should I trust Knoowy?

  Knoowy is a fairly new company trusted by thousands of students. We believe in our concept, and that's why we promise a 100% satisfaction guarantee.

• Is Knoowy safe?

  Knoowy is a safe website. Knoowy has safetycertificates and guarantees the confidentiality of your data.

• What does Knoowy do with my personal data?

  Your account information is used only by Knoowy for proper functioning of the website. For more information see our Privacy policy.

Buying documents

• How do I download a document?

  To download a document you have to log in to your account. Navigate to the documnet you want to download and click the button to buy the document. You can now choose one of the four payment methods. Once the document is paid you can download it from the website.

• How do I use discount codes?

  You can enter your coupon code before checkout. Enter your code and the discount is automatically processed. You can use your coupon code only once. Use your code before checking out, because it is not possible to claim your discount after checkout.

• Is it possible to download documents multiple times?

  Documents bought by a user, remain available for free for that particular user as long as the document is presented at the website.

• What rights do I get with purchasing a document?

  When you buy a document at Knoowy, you may only use the document for own use. The copyright stays with the seller. Under no circumstances, without permission of the seller, it is permitted to multiply and spread the item in public.

• Can I get a refund when I’m not satisfied?

  Whenever you are dissatisfied with your document, it is possible to ask your money back. Through this form you can submit an application.

• I have bought a document but I haven’t received it. What to do next?

  People who have bought a document can download this immediately after the purchase. If this is not the case, then probably something went wrong with the purchasing process. Please contact us immediately and we will make sure, after checking your payment, that you receive your document as soon as possible.

Copyright

• What is copyright?

  Copyright is: "A legal concept giving the creator of a work the exclusive rights to make his work public, and to copy and spread the work."

• How does Knoowy deal with copyright?

  The copyright belongs to creator of the work. By selling your documents on Knoowy, you thus stay the copyright owner of your own items. For further information about copyright please look at our general Terms of Use section.

Selling documents

• Which documents can I sell at Knoowy?

  You may sell every homemade study document at Knoowy. Most of the documents are summaries and notes of lectures and books. The most important condition of every document is that it must be homemade. You may not sell copies of other people's work, because that is considered plagiarism.

• How can I edit my documents?

  When you want to edit one of your own documents, go to the corresponding document and click the "Edit" button. To edit your document you must be logged in.

• What file formats can I use to upload a document?

  You can upload all kinds of files. If there are problems uploading a special type of file please feel free to contact us.

• How much money do I receive per item sold?

  The selling price is always determined by the seller himself. The seller initially earns 60% per document sold. This percentage can be raised by earning extra percents.

• Does discount influence the commission I earn per document sold?

  No. Buyers can get a discount in various ways. This discount will never influence the percentage you earn when you sell a document.

• Do I need to promote my documents?

  It’s important to promote your document with friends, classmates and other interested people. Promotion gets you more downloads, and thereby you earn more money. For more information about promotion, please take a look at our Promotion & Tips section.

• Someone else uploaded a document of mine on Knoowy. What should I do now?

  When you notice someone illegally uploaded a document of yours, you should report this to Knoowy. When the claim is true, we will make sure the document is deleted.

• How do I select documents for a bundle?

  Knoowy gives you the opportunity to sell multiple documents at once in a bundle. To create a bundle, first you have to upload the documents one by one on Knoowy. After that, create your bundle by selecting the documents which you want to add.

Buy Quizzes

• How do I learn with quizzes?

  You can learn the questions by clicking Flip. As soon as you click on this, you will see the answer. By coming up with the answers to the questions and checking them, you learn the study material.

• Where can I find quizzes that I have purchased?

  Purchased quizzes will appear in your overview in My purchases. The practice questions are not shown on the same page as the documents, but are displayed in a separate tab.

• What are learning methods?

  With quizzes you can choose the way you want to learn the questions. You have a method where you have to make the cards in your mind and a method where you can type the answers before viewing the answer.

Make quiz questions

• How do I create quiz questions myself?

  You can create your own practice questions by clicking on Create practice questions. You come up with a question and the answer to that question. You can then add a new practice question, until you list of practice questions is complete

• How do I make Knoowy generate quiz questions?

  Knoowy can very quickly generate a list of practice questions. Indicate the topic you want practice questions on. Delimit the topic as well as possible so that you can ask relevant questions Click on next and the questions will be automatically created by Knoowy.

• What does publish quiz questions mean?

  By publishing your practice questions, you also make your set of practice questions available to other students. These students can buy and practice your practice questions.