Support & Help

In the list below, we have tried to clearly answer al frequently asked questions. If your question is missing, please feel free to contact us. We will answer your question as soon as possible.

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Knoowy

Buying documents

Selling documents

My account

Transaction

Safety


Knoowy

What is Knoowy?

Knoowy is an online marketplace for buying and selling homemade documents.

For whom is Knoowy?

Knoowy is accessible to everyone who wants to share special documents with others and who wants to earn money by doing so.

How does it work?

To sell documents, you have to create an account. Just upload your document and decide which price it should have. When somebody downloads your document, you’ll get paid.

What does a Knoowy account cost?

An account as well as sharing documents at Knoowy is free. You only have to pay when you buy a document.

Who are the people behind Knoowy?

Are you curious who is behind Knoowy? Please take a look at our About us section.



Buying documents

How can I find documents?

You can easily find documents using the Knoowy search bar. If you haven’t found what you are looking for, then please try scroll down our categories.

How do I pay for a download?

Knoowy currently offers payment methods iDeal, Paypal and Mistercash. You can also buy documents from your own balance gained from selling documents.

How do I download documents?

To download a document you have to be logged in. Navigate to the document you want to download and click the "buy this document" button. You can now choose a payment method, complete the transfer, and subsequently the document can be downloaded from the website.

How do I enter my coupon code?

You can enter your coupon code before checkout. Enter your code and the discount is automatically processed. You can use your coupon code only once. Use your code before checking out, because it is not possible to claim your discount after checkout.

Is it possible to download documents multiple times?

Documents bought by a user, remain available for free for that particular user as long as the document is presented at the website.

What rights do I get with purchasing a document?

When you buy a document at Knoowy, you may only use the document for own use. The copyright stays with the seller. Under no circumstances, without permission of the seller, it is permitted to multiply and spread the item in public.

What can I do when I’m not satisfied with the document I bought?

The decision of buying a document is one of your own. We recommend everybody to rate and give reactions on documents, so it becomes easier to decide whether or not to buy a document. Ofcourse it might occur that the document does not satisfy your expectations. In such cases it is possible to ask your money back.

Can I get a refund when I’m not satisfied?

Whenever you are dissatisfied with your document, it is possible to ask your money back in form of Knoowy balance so that you can buy another document. Through this form you can submit an application.

What should I do when I can’t open a document?

Always check the type of software you need to open your document. If you are still facing problems opening your document, please feel free to contact us.

I have bought a document but I haven’t received it. Is this normal?

People who have bought a document can download this right after the purchase. If this is not the case, then probably something went wrong with the purchasing process. Please contact us immediately and we will make sure, after checking your payment, that you receive your document as soon as possible.



Selling documents

How do I upload a document?

Uploading a file is quite simple. Click the upload button and follow the instructions.

How can I edit or delete one of my documents?

When you want to edit or delete one of your own documents, go to the corresponding document and click the "Edit" or "Delete" button.

What file formats can I use to upload a document?

You can upload all kinds of files. If there are problems uploading a special type of file please feel free to contact us.

How much money do I receive per item sold?

The selling price is always determined by the seller himself. The seller initially earns 70% per document sold. This percentage can be raised by earning extra percents.

Does discount influence the commission I earn per document sold?

No. Buyers can get a discount in various ways. This discount will never influence the percentage you earn when you sell a document.

What’s the best way to promote my documents?

It’s important to promote your document with friends, classmates and other interested people. Promotion gets you more downloads, and thereby you earn more money. For more information about promotion, please take a look at our Promotion & Tips section.



My account

How do I change my account settings?

When you have an account at Knoowy, you can easily change your account settings by logging in, scrolling over your account and choosing "Account settings" in the dropdown menu. Click "Save profile" to save your changes.

How do I remove my account?

Do you want to unsubscribe? Please send us your request and we will take care of it.

For what purpose is my account information being used?

Your personal information is used confidentially. For more information look at our Privacy section.



Transactions

How do people pay me when downloading my documents?

People who want to buy your document, do so by the system of Knoowy. For every download the seller gets his cut if the selling price deposited in his account balance.

How can I pay out my account balance?

The minimum to pay out is 15 euro. Go to "Account settings", click "Pay out" and fill in the requested fields.

Which payment options are available?

Knoowy offers payments methods iDeal and Paypal. It’s also possible to buy documents with your own cash balance gained by selling documents.



Safety

How does Knoowy handle my personal data?

Your personal information is being used confidentially. For more information look at our Privacy section.

What is copyright?

Copyright is: "A legal concept giving the creator of a work the exclusive rights to make his work public, and to copy and spread the work."

How does Knoowy deal with copyright?

The copyright belongs to creator of the work. By selling your documents on Knoowy, you thus stay the copyright owner of your own items. For further information about copyright please look at our general Terms of Use section.

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Shopping cart

Deal: get 10% off when you purchase 3 or more documents!

Deal: get 10% off when you purchase 3 or more documents!

[Inviter] gives you € 2.50 to purchase summaries

At Knoowy you buy and sell the best studies documents directly from students.
Upload at least one item, please help other students and get € 2.50 credit.

Register now and claim your credit