We are Knoowy. Knoowy is an online platform where students can find help for their studies. On our platform, students sell summaries and practice questions and offer study assistance. To buy or sell documents or to offer or receive study help, you must create an account. For the creation of such an account, we need personal information.
Personal data is information that says something about your identity, such as your name, email address, and gender. With this data, you can be identified as an individual.
When creating an account, you give consent for us to process your personal data. If you do not want to, you can still visit the platform, but you cannot use the functions such as uploading or buying documents or offering study assistance.
If you are 16 years or younger, you may only use Knoowy with the consent of your parents or legal representatives.
What Data Do We Collect?
To create an account, we need at least:
- Your email address
Furthermore, you can optionally provide the following data:
- Your name
- Your gender
- Your school and program
- A biography
- Your profile picture
If you want to offer study help, uploading a profile picture where you are recognizable is mandatory. For offering services, we optionally collect the following data:
- Phone number
- Email address
- Skype address
- Facebook account
- Address details
For the payout of funds, we need:
- Bank account number
- Name of the account holder
Additionally, we collect the following information for the proper functioning of the platform:
- IP address
What Do We Use This Data For?
We use your data to enable a well-functioning platform. Below, you can read in detail which data we use for which functions.
Uploading Study Documents
Uploading study documents is only possible if you have created an account. This way, we know which account to credit when a document is sold. On the document page, the page that visitors see when they view your document, your name and biography are displayed. We also show how many documents you have uploaded and sold and how many services you offer. When uploading, you can provide additional information, including the school and program, so that the documents can be placed in the correct category. When a document is sold, you may (optionally) receive an email notification at the provided email address.
Offering Study Assistance
If you want to create a service on Knoowy, you must have created an account. Your name and the (mandatory) profile picture are displayed with a service. When someone contacts you for study assistance, you will be notified at the provided email address. Communication is done through Knoowy messages. However, when closing an agreement with a user, this user can also contact you through one of the channels you chose when creating the service, such as phone or email.
Payout of Funds
When you have earned money by selling study documents, practice questions, or study assistance, you can have the earnings transferred to your bank account. To enable the payment, we need your bank account number and the name of the account holder.
When you visit the Knoowy platform, we anonymously store browsing data. This includes the number of views of a document to determine which documents are popular.
When you buy a document or take a service, you have the opportunity to review the product. The review is saved and displayed on the website. If you also want to leave a comment on a product, this comment will be saved and displayed on the website, along with your name.
We send a monthly newsletter to our users to keep them informed about all developments and promotions. The newsletter is sent to the email address associated with your account. You can unsubscribe from the newsletter if you no longer wish to receive it.
We take extensive measures to protect your personal information so that unauthorized persons cannot access your data. We achieve this through the following points:
- Your profile is secured with a strong password, which is stored encrypted unilaterally.
- We secure our network connections using Secure Socket Layer (SSL) or equivalent technology.
- Access to the data is strictly limited to authorized persons who need this data.
We do not retain personal data longer than necessary. Your account data is kept as long as your account is active. You can decide when to cancel your membership with Knoowy. When your account is deleted, all your personal data are also removed from our system.
What Data Do We Share with Third Parties?
Knoowy collaborates with a third party to handle payments for documents and tutors. Passing on payment information is necessary to correctly purchase documents and services. Through an agreement, we ensure that your data are not used for other purposes and are deleted when no longer needed.
Contact with Other Users
When you take a service from a tutor on Knoowy, the necessary personal data are exchanged between both parties. These are the data that tutors actively provide when adding the service or when taking the service.
We use a third party to send emails for us. Through an agreement, we have ensured that your data are not used for other purposes.
In other cases, we never share your personal data with other parties without explicit consent from you or your parents.
We use functional cookies. A cookie is a small text file that we store on your device when you visit Knoowy. We use these cookies to ensure the proper functioning of Knoowy. You can choose to disable cookies through your browser, but this may cause some parts of Knoowy to not function properly.
- Keep you logged in.
- Make the website fast.
- Provide suggestions for pages that may be of interest to you.
Knoowy uses Google Universal Analytics to analyze website usage. This includes data about how many people visit the website and which pages they visit. The data we collect through Google Universal Analytics does not contain personal data and cannot be traced back to individual users.
You have the following rights regarding your personal data:
- You have the right to access and, if necessary, correct, restrict, or delete your personal data. You can send an email to [email protected] for this purpose. Knoowy will process your request as soon as possible, but in any case within 20 working days.
- You can change granted consents through your account settings.
- You can ask us to delete certain optional personal data from the database. Personal data that is essential for using the platform cannot be deleted without closing your account.
Dutch Data Protection Authority
Of course, we are happy to assist you if you have complaints about the processing of your personal data. Under privacy law, you also have the right to file a complaint with the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority for this purpose.
If you have any questions following this privacy statement, you can contact us.
Chamber of Commerce: 51888521
This privacy statement was last updated on 21-10-2023