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Uitgebreide samenvatting artikelen Communicatie, Identiteit en Reputatie (CIWM411)

Een uitgebreide samenvatting van de artikelen van het vak Communicatie, Identiteit en Reputatie (CIWM411) uit de master Communicatie- en Beïnvloeding op de Radboud Universiteit Nijmegen. De artikelen zijn de volgende:
- Brown, T. J., Dacin, P. A., Pratt, M. G., & Whetten, D. A. (2006). Identity, intended image, constructed image, and reputation: An interdisciplinary framework and suggested terminology. Journal of the Academy of Marketing Science, 34, 99-106.
- Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Academy of Management Review, 22, 853-886.
- Rosengren, S., & Bondesson, N. (2017). How organizational identification among retail employees is affected by advertising. Journal of Retailing and Consumer Services, 38, 204-209.
- Tanis, M., & Beukeboom, C. J. (2011). Organizational identification and the communication of identity: Effects of message characteristics on cognitive and affective identification. British Journal of Social Psychology, 50, 784-791.
- Wheeler, A. R., Richey, R. G., Tokkman, M., & Sablynski, C. J. (2006). Retaining employees for service competency: The role of corporate brand identity. Journal of Brand Management, 14, 96-113.
- Helm, S. (2011). Employees’ awareness of their impact on corporate reputation. Journal of Business Research, 64, 657-663.
- Burmann, C., & Zeplin, S. (2005). Building brand commitment: A behavioural approach to internal brand management. Journal of Brand Management, 12, 279-300.
- Baker, T. L., Rapp, A., Meyer, T., & Mullins, R. (2014). The role of brand communications on front line service employee beliefs, behaviors, and performance. Journal of the Academy of Marketing Science, 42(6), 642-657.
- Carroll, C. E., & McCombs, M. (2003). Agenda-setting effects of business news on the public’s images and opinions about major corporations. Corporate Reputation Review, 6, 36-46.
- Meijer, M. & Kleinnijenhuis, J. (2006). Issue news and corporate reputation: Applying the theories of agenda setting and issue ownership in the field of business communication. Journal of Communication, 56, 543- 559.
- Kiousis, S., Popescu, C., & Mitrook, M. (2007). Understanding influence on corporate reputation: An examination of public relations efforts, media coverage, public opinion, and financial performance from an agenda-building and agenda-setting perspective. Journal of Public Relations Research, 19, 147-165.
- Einwiller, S. A., Carroll, C. E., & Korn, K. (2010). Under what conditions do the new media influence corporate reputation? The roles of media dependency and need for orientation. Corporate Reputation Review, 12, 299-315.
- Coombs, W. T. (2007). Protecting organization reputations during a crisis: The development and application of situational crisis communication theory. Corporate Reputation Review, 10, 163-176.
- Lillqvist, E., & Louhiala-Salminen, L. (2014). Facing Facebook: Impression management strategies in company-consumer interactions. Journal of Business and Technical Communication, 28, 3- 30.
- Coombs, W.T. (2004). Impact of past crises on current crisis communication. Journal of Business Communication, 41, 265-289.
- Schultz, F., Utz, S., & Goritz, A. (2011). Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media. Public Relations Review, 37(1), 20-27.
- Hornikx, J., & Hendriks, B. (2015). Consumer tweets about brands: A content analysis of sentiment tweets about goods and services. Journal of Creative Communications, 10, 176-185.
- Noort, G. Van, & Willemsen, L. (2012). Online damage control: The effects of proactive versus reactive webcare interventions in consumer-generated and brand- generated platforms. Journal of Interactive Marketing, 26, 131-140.
- Bhattacharya, C. B., & Sen, S. (2004). Doing better at doing good: When, why, and how consumers respond to corporate social initiatives. California Management Review, 47, 9-24.
- Du, S., Bhattacharya, C.B., & Sen, S. (2010). Maximizing business returns to corporate social responsibility (CSR): The role of CSR communication. International Journal of Management Reviews, 12(1), 8-19.
- Klein, J., & Dawar, N. (2004). Corporate social responsibility and consumers’ attributions and brand evaluations in a product-harm crisis. International Journal of Research in Marketing, 21, 203-217.
- Sen, S., Bhattacharya, C. B., & Korschun, D. (2006). The role of corporate social responsibility in strengthening multiple stakeholder relationships: A field experiment. Journal of the Academy of Marketing Science, 34(2), 158-166.