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Helemaal goedgekeurde + uitgewerkte BTEC Unit 2. Health and Safety in the Aviation Industry - opleiding Luchtvaartdienstverlening.
Unit 2: Principles of Supervising Customer Service Performance BTEC10 Hospitality De unit is geschreven in het Engels en bevat 3 tasks Inclusief voorwoord, nawoord, inhoudsopgave
Unit 20: Human Resources in Hospitality BTEC10: Hospitality De unit is geschreven in het Engels en bevat 4 tasks inclusief voorwoord, inhoud, nawoord etc
Unit 24: Front Office Operations in Hospitality De unit bevat task 1 tot en met 5 inclusief flowcharts en printscreens van de reserveringen etc De unit is geschreven in het Engels
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