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USPS SALES AND SERVICES ASSOCIATE TRAINING EXAM 2023-2024 ACTUAL EXAM
Use the 32 quiz questions to prepare yourself and test whether you know the subject matter.
Preview (8 of the 32 quiz questions)
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Writing
DownloadWhat is written or typed at the bottom of an international article?
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The country name in all capital letters.
What is the maximum value for dutiable (international) merchandise?
Flip card
$400.
What are the maximum weights for Priority Mail International Flat rate products?
Flip card
Flat rate envelopes and small flat rate boxes have a 4 lb limit. Medium and Large flat rate boxes have a 20 lb limit.
What are some features and benefits of Priority Mail Express International?
Flip card
Fast; $100 insurance (updated to $200); maximum weight 70 lbs; money back guarantee to certain destinations; tracking service available; free packaging; online postage incentives; can purchase additional insurance up to $5,000; return receipt services.
What are some features and benefits of Global Express Guaranteed?
Flip card
Delivery in 1-3 business days; money-back guarantee to certain destinations; includes delivery status information; weight limits from 22-70 lbs depending on the country; $100 liability insurance; can purchase up to $2499 additional insurance.
What services are included in Shipping Services, in which the Postal Service is competitive with other delivery companies?
Flip card
Priority Mail Express, Priority Mail, Parcel Select, Parcel Return Service.
What are the extra services that can be applied to Priority Mail Express?
Flip card
Return receipt, additional insurance, collect on delivery.
What are some features/benefits of Priority Mail?
Flip card
2-3 day delivery; free packaging and supplies; affordable.
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What is written or typed at the bottom of an international article?
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Check answerQuestion:
What is the maximum value for dutiable (international) merchandise?
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Check answerQuestion:
What are the maximum weights for Priority Mail International Flat rate products?
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Check answerAnswer:
Flat rate envelopes and small flat rate boxes have a 4 lb limit. Medium and Large flat rate boxes have a 20 lb limit.
Your answer:
input text value
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Question:
What are some features and benefits of Priority Mail Express International?
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Check answerAnswer:
Fast; $100 insurance (updated to $200); maximum weight 70 lbs; money back guarantee to certain destinations; tracking service available; free packaging; online postage incentives; can purchase additional insurance up to $5,000; return receipt services.
Your answer:
input text value
Ask answers again
Question:
What are some features and benefits of Global Express Guaranteed?
Enter answer:
Check answerAnswer:
Delivery in 1-3 business days; money-back guarantee to certain destinations; includes delivery status information; weight limits from 22-70 lbs depending on the country; $100 liability insurance; can purchase up to $2499 additional insurance.
Your answer:
input text value
Ask answers again
Question:
What services are included in Shipping Services, in which the Postal Service is competitive with other delivery companies?
Enter answer:
Check answerAnswer:
Priority Mail Express, Priority Mail, Parcel Select, Parcel Return Service.
Your answer:
input text value
Ask answers again
Question:
What are the extra services that can be applied to Priority Mail Express?
Enter answer:
Check answerAnswer:
Return receipt, additional insurance, collect on delivery.
Your answer:
input text value
Ask answers again
Question:
What are some features/benefits of Priority Mail?
Enter answer:
Check answerAnswer:
2-3 day delivery; free packaging and supplies; affordable.
Your answer:
input text value
Ask answers again
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These practice questions are designed to help you prepare for the USPS Sales and Services Associate Training Exam. The exam consists of 250 questions with detailed answers that have been verified. This set of questions has already been graded A+.
Number
32 questions
Language
English
Made on
03-08-2024
View all 32 quiz questions
-
What is written or typed at the bottom of an international article?
The country name in all capital letters. -
What is the maximum value for dutiable (international) merchandise?
$400. -
What are the maximum weights for Priority Mail International Flat rate products?
Flat rate envelopes and small flat rate boxes have a 4 lb limit. Medium and Large flat rate boxes have a 20 lb limit. -
What are some features and benefits of Priority Mail Express International?
Fast; $100 insurance (updated to $200); maximum weight 70 lbs; money back guarantee to certain destinations; tracking service available; free packaging; online postage incentives; can purchase additional insurance up to $5,000; return receipt services. -
What are some features and benefits of Global Express Guaranteed?
Delivery in 1-3 business days; money-back guarantee to certain destinations; includes delivery status information; weight limits from 22-70 lbs depending on the country; $100 liability insurance; can purchase up to $2499 additional insurance. -
What services are included in Shipping Services, in which the Postal Service is competitive with other delivery companies?
Priority Mail Express, Priority Mail, Parcel Select, Parcel Return Service. -
What are the extra services that can be applied to Priority Mail Express?
Return receipt, additional insurance, collect on delivery. -
What are some features/benefits of Priority Mail?
2-3 day delivery; free packaging and supplies; affordable. -
On what day of the month do you place Notice 32, Box Rent Service Fee Dues, in the PO Box?
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How many different sizes of PO Boxes are offered?
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If a PO Box is rented on July 17th, when would the 6 month renewal due date be?
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If a PO Box is rented on May 13th, when would the 6 month renewal due date be?
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What two forms of ID are required for a customer to open a PO Box?
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How many keys are assigned to the customer when renting a PO Box?
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When opening a PO Box, if the information on the form does not match that on the ID, how many days are you allowed to complete the verification?
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What is the form used to open a PO Box?
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What procedures does the Post Office follow if a PO Box is not paid by the 10th day after the due date?
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What is a caller service?
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What is General Delivery designed for?
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How does package intercept work?
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How long may a customer have Temporary Forwarding?
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How long is PFS (Premium Forwarding Service)? How does it work?
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What are the minimum and maximum days to hold mail?
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What are some of the public service/government agency programs that we participate in?
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What are the 4 components of customer experience essentials?
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The essence of our brand comes down to what four words?
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What are the 3 Ps that influence customers perception?
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What is the purpose of the Hazmat question?
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What is the Hazmat question that you are REQUIRED to ask when mailing any package?
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What 4 steps can be helpful when handling customer complaints and even the occasional difficult customer?
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When a SSA paraphrases a customers request, it is showing ____________.
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Words and phrases that are upsetting or elicit a response when we hear them are called ____________ words.
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