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Retail Operations Oefenvragen 2024
Use the 51 quiz questions to prepare yourself and test whether you know the subject matter.
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DownloadThe customer journey: Touchpoints
Flip card
All the moments in which the customer comes into contact with your brand, directly or indirectly, throughout his or her customer journey.
Showrooming
Flip card
look in store, buy online
Webrooming
Flip card
look online, buy in store
Why showrooming?
Flip card
- Lower online prices
- Poor service
- Convenience (not having to carry home)
- Unavailability of item
Why webrooming?
Flip card
- Touch before buying
- Not wanting to pay for shipment
- Not wanting to wait for delivery
- Return to store is available
- Can ask store to match online prices
Which one is more popular; Showrooming or Webrooming?
Flip card
Webrooming is more popular
How did Walmart have success?
Flip card
due to short leadtimes (24-48 hours) and X-docking (which leads to lower inventory, which leads to lower costs)
Which 3 Retail Layouts are there?
Flip card
Racetrack, Free-form and Grid
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The customer journey: Touchpoints
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All the moments in which the customer comes into contact with your brand, directly or indirectly, throughout his or her customer journey.
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Question:
Why showrooming?
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- Lower online prices
- Poor service
- Convenience (not having to carry home)
- Unavailability of item
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Question:
Why webrooming?
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Check answerAnswer:
- Touch before buying
- Not wanting to pay for shipment
- Not wanting to wait for delivery
- Return to store is available
- Can ask store to match online prices
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input text value
Ask answers again
Question:
How did Walmart have success?
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Check answerAnswer:
due to short leadtimes (24-48 hours) and X-docking (which leads to lower inventory, which leads to lower costs)
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input text value
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Retail Operations Oefenvragen 2024 om een goede voorbereiding te hebben op het tentamen.
Number
51 questions
Popularity
4x sold
Language
Nederlands
Made on
04-01-2024
Education
Universiteit / Erasmus Universiteit Rotterdam / Bedrijfskunde / B3EL108 Elective Retail Operations
View all 51 quiz questions
-
The customer journey: Touchpoints
All the moments in which the customer comes into contact with your brand, directly or indirectly, throughout his or her customer journey. -
Showrooming
look in store, buy online -
Webrooming
look online, buy in store -
Why showrooming?
- Lower online prices
- Poor service
- Convenience (not having to carry home)
- Unavailability of item
-
Why webrooming?
- Touch before buying
- Not wanting to pay for shipment
- Not wanting to wait for delivery
- Return to store is available
- Can ask store to match online prices
-
Which one is more popular; Showrooming or Webrooming?
Webrooming is more popular -
How did Walmart have success?
due to short leadtimes (24-48 hours) and X-docking (which leads to lower inventory, which leads to lower costs) -
Which 3 Retail Layouts are there?
Racetrack, Free-form and Grid -
3 Types of distribution channels
-
Which types of cross-docking are there?
-
Direct delivery: when, which products?
-
When to crossdock?
-
Requirements for success (crossdocking)?
-
Which distribution channel with Fast moving fresh produce at Albert Heijn?
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Which distribution channel with Slow movers at Albert Heijn?
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Which distribution channel for Few very perishable products at albert heijn?
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How to calculate Breadth?
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How to calculate Depth?
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Name 3 Disadvantages of larger assortments for customers
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In which stage are consumers drawn to the store/website?
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In which stage are consumers convinced to buy
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What influence does a larger assortment have on customers?
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Name 3 reasons to display products in a store
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What are facings?
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Explain horizontal orientation on a shelf
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Explain vertical orientation on a shelf
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Explain External categorization
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Explain Internal categorization
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Which categorization is likely to be more fuzzier (internal vs external)?
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Name 3 positive effects which increasing internal categorization has
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Explain the Influence mix
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Which part of the influence mix is increasing these days?
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Explain Personalization
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Explain Contextualization
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Explain the Triple-A Supply Chain
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Name a few considerations for Sustainable sourcing
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Name a few considerations for Sustainable packaging
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Name a few considerations for Sustainable transport
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Name a few considerations for Sustainable returns management
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Name a few considerations for Sustainable facility management
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Name a few considerations for Sustainable demand management
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Name a few considerations for Sustainable employee management
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Explain Net positive
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Name the Five core principles of net positivity
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Name The seven R’s of sustainability
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Give 2 Benefits of Buy Online Return In Store (BORIS) for consumers
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Give 2 Benefits of Buy Online Return In Store (BORIS) for retailers
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explain The HALO effect
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name 3 reasons to go DTC (Direct to consumer)
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name 3 Motivations to open a pop-up store
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Name the 5 Types of analytics and the question with it.
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