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Procesmanagement in de Praktijk

Procesmanagement in de Praktijk

Uitgebreide samenvatting van het boek Procesmanagement in de Praktijk -----9789055163373
Heel duidelijk beschreven met ook goede voorbeelden.

Het document bevat de volgende hoofdstukken:

Hoofdstuk 1
1.1 procesmanagement
1.2 Vier bijzondere kenmerken van processen
1.3 Volwassenheid van organisaties
1.6 De focus op procesmanagement
Hoofdstuk 2
2.1 Procesarchitectuur bepalen
2.2 Formats vastleggen
2.3 Procesbeschrijvingen borgen
Hoofstuk 3 Processen besturen
3.1 Organisatiestrategie vaststellen
3.2 Procesdoelen formuleren
3.3 Stuurinformatie genereren
3.4 Proces besturen
3.5 Procesbesturing in de praktijk
Hoofdstuk 4
4.1 Analyse van de effectiviteit van procesmanagement
4.2 Analyse procesverloop
4.3 Analyse van de performance van een proces
4.4 Analysetechnieken
Hoofdstuk 7
7.1 Het ontstaan van Lean Management
7.2 Grondbeginselen van Lean Management
7.3 Leaninstrumenten

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