- You viewed:Services Marketing, chapters: 1-11 and 13-18
- Uploaded by:koenvanberkel
- Study: Tilburg University / Bedrijfseconomie / Services Marketing
- Book:Services Marketing Integrating Customer Focus across the Firm by Alan Wilson, Valarie A. Zeithaml, Mary Jo Bitner & Dwayne D. Gremler
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35 pages
1 downloads