A LEVEL INFORMATION TECHNOLOGY REVISION NOTESUser SupportMethods of User SupportA help deskoA dedicated telephone number/email address/electronic linkoThe user can communicate directly with a person trained in support Who may be able to control the user’s computer remotelyWho may have access to a database of problems and solutionsWho will talk the user through the systemA user groupoA formal/dedicated body of enthusiasts/end users of a particular system/software packageWho communicate via an electronic forum/bulletin board/series of meetingsoThe user can post their problem/queryOr start a threadAnd get a response from users with the same problemsUser Group HelpThe user group enables its members to share knowledge/exchange ideas about the ICT applicationThe user group will have an online forum/bulletin board/publish e-bulletins/produce newsletters and other publications The employees could check posts/threads/blogsoTo see if an answer to their problem already existsoOr create a new post or thread/blogoAnd receive replies/feedback from other users of the application....
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